98s responsible gaming starts with limits you can keep
For adults only: decide what you can spend and when you will stop before opening a game.
98s encourages responsible gaming. If you choose to play, treat deposits as entertainment spending, not a way to cover bills or earn an income. Check the minimum deposit before adding money, set a smaller personal budget if you need one, and stop when that budget is spent. A break is the right next step if play starts affecting your finances, sleep or relationships.
Before you play
Only adults should play. Never use money needed for rent, food, debt payments or family expenses. Losses are possible, and another deposit will not undo one. If stopping feels difficult, leave the game and speak to someone you trust.
What does responsible gaming mean?
Responsible gaming means making decisions while you are calm, sticking to a spending limit and keeping play in its place alongside work, family and rest. Decide your budget and session length before signing in. Review what you have spent, including several small deposits, rather than judging each transaction on its own.
Practical limits to set
- Set a budget: Choose an amount from spare money before you open the wallet, and stop once you have spent it.
- Limit your time: Pick an end time before you start and leave the game when your alarm goes off.
- Do not chase losses: Accept a loss as a loss; adding more money to recover it can make the shortfall worse.
- Play with a clear head: Wait until you feel settled before deciding whether to play or deposit.
- Keep a balance: Keep time for work, family, friends and activities away from your phone.
- Ask for help: Tell someone you trust if spending or stopping has become hard to manage.
Recognise when play is becoming a problem
Warning signs can show up before a large loss. You may start depositing more often than planned, borrowing to play, hiding transactions or thinking about games during work and family time. If any of this sounds familiar, pause deposits and look at your account records alongside your usual expenses.
Questions to ask yourself
Answer these honestly based on your recent play:
If you answered yes to any of these, take a break and talk to someone you trust. You do not have to wait for the problem to get worse.
Ways to manage your 98s play
Start with decisions you control: set a budget, use a phone alarm and review your deposit and withdrawal records. If you need help with an account request, use the support page on the 98s website and describe the action you want to take clearly.
Check the deposit minimum
On the homepage, open Deposit or Wallet and check the minimum deposit before entering an amount. A minimum is the smallest amount the transaction accepts; it is not a suggested budget. If that amount is more than you planned to spend, do not deposit.
Set a personal stake limit
Decide the most you are willing to risk on a single game before play begins. Smaller stakes can still add up, so keep an eye on the total spent during the session.
Set a loss limit
Choose a loss amount you can afford before playing. Once you reach it, stop for the day and check your deposit and withdrawal records. Do not count a hoped-for win as money available for bills.
Set a session end time
Use an alarm on your phone and leave the app when it rings. If you keep extending the session, take a longer break from play.
Take a break
Close the game, put your phone aside and do something away from the screen. If you need a longer pause, ask through the 98s website support page what account options are available.
Ask about stopping account access
If a short break is not enough, contact support through the 98s website and explain that you want to stop using your account. Ask what steps apply to your account, including any balance or pending withdrawal.
How to get account help
Sign in using your own details and review your wallet and transaction records. For an account access or responsible gaming request, use the support page on the 98s website. State the action you need and keep a copy of the response.
Keep minors away from play
98s play is for adults only. Do not share your login with children or let them use a device that is already signed in. Keep your login details private, sign out on shared devices and use your device’s parental controls where needed.
Getting help
If gaming is causing financial pressure or distress, stop depositing and talk to someone you trust. A qualified health professional can help you work through persistent urges to play. For a question about your 98s account, use the support page on the 98s website and explain what you need.
Who can help
- Someone close to you: Speak with a trusted person who can listen and help you make a plan without handling your account for you.
- A health professional: Ask a qualified professional for help if urges to play or money worries are affecting daily life.
- Financial guidance: Arrange practical support for bills and debts if gaming losses have left you short of money.
- Peer support: Look for a group where people discuss gambling harm and ways to stay away from play.
If you need urgent help
If you feel in immediate danger or may harm yourself, contact local emergency services or go to the nearest emergency department. For an urgent account concern, use the 98s website support page.
For family and friends
If someone close to you is struggling with gaming, ask about their spending and wellbeing without blame. Encourage them to pause play and seek professional help if they need it. Avoid lending money for deposits or taking control of their account. You can offer to sit with them while they review transactions or write an account support request.
Our approach to responsible gaming
Player decisions
98s encourages responsible gaming. Decide your limits before playing and act when spending, time or stress moves beyond them.
Adult-only play
Gaming is for adults only. Keep your account details private and sign out if other people, especially children, use your device.
Account support
For questions about your account or a request to stop playing, use the support page on the 98s website. Describe the issue and the outcome you want.
Review your activity
Look at your deposit and withdrawal records regularly. Frequent small deposits may show that you have gone beyond the budget you set.
Know the risks
Real-money games can lead to losses. A promotion or reward should never be a reason to spend beyond your limit.
Read the account terms
Read the relevant terms before making account or money decisions. If you have a question about data usage, use the website support section; you can also ask to withdraw consent for data usage.
Your wellbeing comes first
Set a budget you can afford, take breaks and stop if play stops feeling manageable. You can raise an account concern through the 98s website support page.
Open 98s account